Privacy Policy

1. Introduction

At Domozone Sdn. Bhd., your privacy is our top priority. This Privacy Policy explains how we collect, use, share, and protect your personal data when you browse our website, inquire about our smart home products, request quotations, or purchase our automation devices and accessories.
By using our website or interacting with us, you agree to the practices outlined here. We are committed to handling your data responsibly while ensuring a secure, transparent, and professional customer experience.

2. What Information We Collect

We collect both personal and non-personal information to support our online retail, distribution, and customer service operations.

Personal Information

When you make an inquiry, request a quote, or place an order, we may collect:

  • Full name
  • Company name (if applicable)
  • Email address
  • Phone number
  • Delivery or installation address
  • Billing address
  • Purchase, quotation, or inquiry records
  • Payment-related details (processed securely through third-party gateways — we do not store your card or banking information)
  • Any communication via email, WhatsApp, contact forms, or direct calls

Non-Personal Information

Automatically collected to improve your browsing experience:

  • IP address and approximate location
  • Browser and device type
  • Pages visited and time spent
  • Referring links
  • Website analytics via cookies (see Section 6)

3. How We Use Your Information

Your information is used strictly for business-related purposes, including:

  • Processing and fulfilling smart home product orders
  • Preparing accurate quotations and delivery/installation arrangements
  • Communicating product specifications, compatibility, or setup details
  • Managing warranty claims, replacements, or after-sales support
  • Enhancing our website, product catalog, and customer experience
  • Compliance with legal and regulatory requirements
  • Sharing updates on promotions, new arrivals, or events (with your consent)

We do not sell or rent your personal data.

4. How We Share Your Information

Your data may only be shared with trusted third parties essential to our operations, such as:

  • Delivery and logistics partners – to deliver products to your address
  • Payment providers – for secure transaction processing
  • IT and hosting providers – to maintain our website and online services
  • Legal or regulatory authorities – when required by law

All third parties are bound by confidentiality and data protection agreements.

5. Data Retention

We retain your data only for as long as necessary to:

  • Complete transactions
  • Provide warranty and after-sales support
  • Comply with legal, tax, and audit requirements

If you would like your data deleted, please contact us at domozone.sb@outlook.com, unless retention is required by law.

6. Cookies and Tracking Technologies

We use cookies and tracking technologies to improve your browsing experience:

  • Essential cookies – enable cart, checkout, and secure browsing
  • Analytics cookies – track site usage and performance

You may disable cookies in your browser settings, but certain features (e.g., shopping cart, smart product configurators) may not function correctly.

7. Your Rights

Under Malaysia’s Personal Data Protection Act (PDPA) 2010, you have the right to:

  • Access the personal data we hold about you
  • Request corrections of inaccurate details
  • Withdraw consent for specific uses
  • Request deletion of your data (subject to legal/business requirements)

All requests can be made via domozone.sb@outlook.com.

8. Data Security

We implement strict safeguards to protect your personal information, including:

  • SSL encryption for secure online communication
  • Restricted staff access to sensitive data
  • Confidentiality agreements with employees and service providers
  • Regular system monitoring and security audits

While no system is completely risk-free, we are committed to protecting your data against misuse, loss, and unauthorized access.

9. Third-Party Links

Our website may contain links to smart home manufacturers, software platforms, or related service providers. These sites operate independently, and we are not responsible for their privacy practices. We recommend reviewing their policies before sharing personal data.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or technology. Updates will be posted on our website with the revised effective date.

11. Contact Us

For questions about this Privacy Policy or to exercise your data rights, please contact us:
📧 Email: domozone.sb@outlook.com
📞 Phone: 017-801 4145
🏢 Address: 2-02 & 2-03 (LEVEL 2), MENARA MANULIFE 6, JALAN GELENGGANG, DAMANSARA HEIGHTS, 50490 KUALA LUMPUR W.P. KUALA LUMPUR