Shipping Policy
1. Order Processing Time
At Domozone Sdn. Bhd., we are committed to delivering your smart home and security devices quickly, safely, and in excellent condition—whether it’s a WiFi camera, biometric smart lock, solar-powered surveillance unit, or other connected devices. Most standard orders are processed within 1–3 business days (Monday to Friday, excluding public holidays), depending on stock availability, order volume, and payment confirmation.
Once your order is ready, you will receive:
A tracking number (for courier shipments) or a scheduled delivery update (for bulky/high-value items requiring special handling).
An order confirmation via email/WhatsApp.
2. Shipping Coverage
We deliver across Peninsular Malaysia, Sabah, and Sarawak.
- Smart Devices & Accessories (e.g., smart plugs, lamps, controllers):
Shipped via trusted courier partners directly to your address. - Security Products & Larger Items (e.g., smart locks, solar cameras, video doorbells):
Handled by reliable logistics partners to ensure safe transport. Some items may require the recipient to be present for inspection upon delivery. - International Orders:
Currently, we do not provide international delivery. For special cases, please contact us to discuss arrangements.
3. Shipping Rates & Delivery Estimates
| Region | Courier / Logistic Partners | Estimated Delivery Time |
|---|---|---|
| Peninsular Malaysia | PosLaju / J&T / Local Courier | 2–5 business days |
| Sabah & Sarawak | PosLaju / Air Freight Courier | 5–8 business days |
| Bulky / High-Value Devices | Local Logistic Partners | Based on scheduling |
Note: Delivery times are estimates and may vary due to traffic, weather, or courier scheduling.
4. Tracking Your Order
- For standard items, a tracking number will be provided via email or WhatsApp once shipped.
- For bulky or fragile devices, delivery will be coordinated via phone or email to arrange a suitable time.
📧 Email: domozone.sb@outlook.com
📞 Phone: 017-801 4145
5. Delivery Delays
Delivery may occasionally be delayed due to:
- Public holidays or festive peak seasons.
- Remote or difficult-to-access locations.
- Severe weather or road disruptions.
- Courier or logistics partner delays.
While such issues are beyond our direct control, Domozone Sdn. Bhd. will assist in tracking and resolving delivery concerns promptly.
6. Damaged or Lost Packages
We take extra care in packaging and shipping all devices to minimize risk. However, if your order arrives damaged, incorrect, or incomplete:
- Inspect items immediately upon receipt.
- Report issues within 24 hours of delivery.
- Provide photos/videos of the product, packaging, and delivery slip.
Depending on the case, we may arrange for:
- Replacement of the item
- Partial or full refund
- Return pickup and redelivery
Note: Domozone is not responsible for loss or damage once items have been signed for, or if delivery was left unattended at the customer’s request.
7. Self-Collection (By Appointment Only)
For customers who prefer to collect their orders:
📍 Pickup Location: 2-02 & 2-03 (LEVEL 2), MENARA MANULIFE 6, JALAN GELENGGANG, DAMANSARA HEIGHTS, 50490 KUALA LUMPUR W.P. KUALA LUMPUR
📅 By appointment only — Please contact us in advance to confirm stock availability and arrange collection.
8. Site Delivery Instructions
To ensure smooth and efficient delivery, please provide:
- Complete and accurate delivery address with an active contact number.
- Preferred delivery time window (if applicable).
- Notes on access restrictions (e.g., gated communities, office hours, security permissions).
9. Questions or Support
For order status updates, delivery arrangements, or shipping inquiries, please contact us:
📧 Email: domozone.sb@outlook.com
📞 Phone: 017-801 4145
🏢 Address: 2-02 & 2-03 (LEVEL 2), MENARA MANULIFE 6, JALAN GELENGGANG, DAMANSARA HEIGHTS, 50490 KUALA LUMPUR W.P. KUALA LUMPUR